INEC Commends Staff, Showcases Technological Reforms in 2025 Customer Service Week

The Independent National Electoral Commission (INEC) has joined institutions worldwide in commemorating the 2025 Customer Service Week, reaffirming its dedication to citizen-focused service delivery, institutional accountability, and continuous improvement under the leadership of its Chairman, Prof. Mahmood Yakubu.

Held from October 6 to 10 with the theme “Mission: Possible,” this year’s celebration emphasizes the “5 Rs of Customer Service” — Respect, Responsiveness, Responsibility, Resolution, and Relationship Building — which form the foundation of INEC’s service philosophy.

At the flag-off ceremony held at INEC’s Headquarters in Abuja, key officials including Directors, senior management, SERVICOM representatives, and State Desk Officers (SDDOs) participated in activities such as the distribution of awareness materials to staff and visitors. The exercise symbolized the Commission’s commitment to maintaining service excellence in its daily operations.

Chairman of the Head of Welfare Committee, Prof. Sani Adams, commended SERVICOM’s sustained efforts in fostering efficiency and responsiveness within INEC. He noted that Prof. Yakubu’s leadership has strengthened public confidence through a people-oriented approach to governance and stakeholder engagement.

Representing the Acting Chief Executive Officer of SERVICOM, Mrs. Ngozi Akinbodewa lauded INEC for its consistent support toward institutional service improvement. She described the Commission’s progress as a testament to effective leadership, teamwork, and an enduring pursuit of accountability and public satisfaction.

The Secretary to the Commission, Mrs. Rose Oriaran-Anthony, praised Prof. Yakubu for his visionary leadership and unwavering focus on service excellence. She highlighted his role in expanding digital transformation and enhancing both internal and external communication within INEC. Fondly referring to him as “Mr. Technology,” she credited him with inspiring a culture rooted in the core values of the 5 Rs — fostering responsibility, respect, and strong relationships across the Commission.

The event featured the presentation of awards to Prof. Mahmood Yakubu and other distinguished officers by SERVICOM’s Acting CEO and the Commission’s Secretary, in recognition of their outstanding contributions to service improvement and institutional growth.

In his remarks, Prof. Yakubu reaffirmed INEC’s commitment to improving citizens’ experiences across all electoral touchpoints. He emphasized that “customer service in the public sector is not a luxury but a duty,” assuring that the Commission will continue to build systems that make interactions with Nigerians seamless, respectful, and rewarding.

The ceremony concluded with a vote of thanks from the Director of Administration, Mr. Austin N. Orogbu, who commended management and staff for their collective dedication to upholding INEC’s culture of excellence and expressed hope that the values of Customer Service Week would continue to guide their work.