FAAN Targets Full ISO Certification by December 2025 to Strengthen Service Quality and Safety Standards

The Federal Airports Authority of Nigeria (FAAN) has announced December 2025 as the target date to achieve full International Organisation for Standardisation (ISO) certification across all FAAN-managed airports in the country.

This was disclosed in a statement issued on Tuesday by FAAN’s Director of Public Affairs and Consumer Protection, Mr. Henry Agbebire, in Lagos.

Speaking at the unveiling of FAAN’s new ISO Policy, the Managing Director, Mrs. Olubunmi Kuku, represented by the Director of Human Resources and Administration, Dr. Luqman Emiola, said the policy was designed to institutionalise a culture of service quality, operational safety, and sustainability across the organisation.

Kuku explained that the new policy integrates two key standards — ISO 9001:2015 (Quality Management System) and ISO 14001:2015 (Environmental Management System) — into a unified operational framework.

> “FAAN has achieved about 70 per cent completion of the certification process, with external auditors scheduled to arrive in November to assess compliance and close identified gaps.
We are targeting full ISO certification by December 2025,” Kuku said.



She added that the ISO policy reinforces FAAN’s operational principle that “if it is not documented, it is considered not done,” providing a structured guide for internal audits across directorates.

According to her, the initiative will ensure that all FAAN activities reflect the organisation’s commitment to service excellence, safety, environmental responsibility, and operational efficiency.

Kuku reaffirmed FAAN’s dedication to managing Nigeria’s airports in line with global best practices, prioritising safety, security, and environmental stewardship while supporting host communities and fostering a conducive work environment for staff.

Also speaking at the event, the Director of Special Duties, Mrs. Obiageli Orah, emphasised the significance of the ISO Policy, noting that the audit process will assess FAAN’s commitment to quality service delivery, ethical business conduct, customer satisfaction, and environmental responsibility.